McElwaine Security Services Ltd founded in 1996, specialise in commercial and industrial electronic security solutions for public, private, national and international clients. The company’s Head Office is located in Lisnaskea, Co Fermanagh and also has Dublin Office which supports its service delivery in the Republic of Ireland
The company currently offers a complete security system and solution specific to their business, home or property needs. These services include fully integrated advanced surveillance and monitoring security systems, comprising of solution consultation and design, installation, commissioning, maintenance and monitoring.
Houston Solutions has worked with the company for nearly 4 years, providing support to enhance its service delivery capabilities including:
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- Detailed reviews of all customer service processes
- Implementing new and enhanced service methodologies
- Recruitment and training of service personnel
- Recruitment of a number of key hires
- Organisation restructure
- Leadership development and mentoring for the Managing Director and a number of Senior Managers”